Refund & Cancellation Policy

1. Free trial

Welfi includes a 14-day free trial of Premium features that does not require a card. You are not charged during the trial, so there is nothing to refund. If you do nothing when it ends, your account simply becomes read-only: you can still sign in and see your data, but you cannot add or change data or use paid features until you subscribe. Your data is kept, and no charge is made from the trial alone.

If you subscribe on the web during the trial, checkout shows you when your first payment will be taken before you confirm, and the 14-day refund below applies to it. If you subscribe in the iPhone app during the trial, Apple charges you straight away and the rest of the trial ends.

2. Subscriptions & billing

Paid plans (Core and Premium) are billed in advance on a monthly or yearly basis and renew automatically at the price current at that time until cancelled. Current prices are shown on our pricing page, at checkout and in the App Store before you buy.

3. Cancelling your subscription

Web: cancel at any time from Settings → Subscription, which opens your secure Paddle customer portal.

iPhone: cancel in the Settings app on your iPhone → your name → Subscriptions.

When you cancel, your plan stays active until the end of the period you have already paid for, and it is not renewed after that. We do not charge a cancellation fee. Deleting your Welfi account does not cancel a subscription, so cancel it first.

4. Refunds for web purchases (Paddle)

• First payment of a subscription: if you ask within 14 days of that payment, you get a full refund. No conditions apply.
• Renewal payments: if you ask within 14 days of a renewal charge and have not used the paid features since that charge, you get a full refund. Otherwise, cancelling stops future renewals and your plan continues until the end of the current period.
• Charged in error or after cancelling: we will refund the charge.

Refunds are issued by Paddle to your original payment method; the time they take to appear depends on your bank or card provider. Outside the cases above, we do not refund partial or unused time on a plan, except where the law requires it.

5. Purchases in the iPhone app (App Store)

Apple handles all billing, cancellations and refunds for purchases made in the iPhone app. To request a refund, go to reportaproblem.apple.comand follow Apple’s steps. We cannot issue refunds for App Store purchases.

6. Android

The Android app does not currently offer in-app purchases, so nothing is charged in the Android app. A subscription bought on another platform applies to your account on Android; refunds for it follow the rules above for the platform where you bought it.

7. How to request a refund or get help (web)

Email us at info@welfi-app.com, or use the link in your Paddle receipt email or the Paddle customer portal (Settings → Subscription). Please include the email on your account and the approximate date of the charge.

8. Right of withdrawal (EU, UK and similar laws)

If you live in the EU or UK, or in a country with similar rules, you may have a legal right to withdraw from an online purchase within 14 days. When you start a paid subscription, you ask us to give you access to the paid features straight away. Whatever effect that has on your statutory withdrawal right, our 14-day full refund on the first payment of a web subscription always applies. For App Store purchases, Apple’s rules apply.

9. Your statutory rights

Nothing in this policy limits any mandatory consumer or statutory refund rights you may have under the laws that apply to you.